The course teaches the best practices business people must know to be able to write clear, effective, professional business documents, including e-mail, memos, letters, and reports. It teaches a structured approach to writing that makes writing easier and guides readers through the content. Graduates report that they receive high praise for their writing, and other employees begin to copy their style.
Use a standard memo format.
For letters, use a “Subject” or “Re” line if your company customarily uses it.
Write a clear, complete introduction.
For emails, letters, and memos, write a cordial beginning or buffer.
State the contents of the email, letter, or memo.
Keep explanations of a subject together in one block.
Check each block for focus.
Check each block for completeness.
Open each block with a statement of the contents.
Use headings to open blocks.
Bold field or data names to identify them as blocks.
Open list blocks.
Mark the list items clearly.
Keep list items in a single list.
Keep list items in the same format